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Orders & Support
View FAQsWe’re here to ensure your shopping experience is smooth and enjoyable. If you have any questions or need assistance with an order, our support team is ready to help.
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Shipping & Returns
View FAQsWe want you to love your purchase! Our shipping process is fast and reliable. If for any reason you’re not completely satisfied, our simple returns process makes it easy to return items.
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Product Info
View FAQsExplore the features of each product in our collection. From professional application guidance to best care practices, we provide detailed information to help you make the best choice.
Support FAQs
Orders & Support
How can I place an order?
Placing an order is quick and easy. Simply browse our online store, select the products you desire, and add them to your basket. Proceed to the checkout, where you'll provide your shipping and payment details. Once your order is confirmed, we'll take care of the rest.
What payment methods do you accept?
We accept various payment methods, including Apple Pay, Google Pay, major credit cards (Visa, Mastercard), PayPal, and other secure online payment platforms. Rest assured that your payment information is protected and encrypted for a secure transaction.
How long will it take to receive my order?
We strive to process and ship orders as quickly as possible. After your order is placed, please allow 1-2 business days for processing. Shipping times may vary depending on your location. You can find more information about estimated delivery times on our website or contact our support team for specific inquiries.
Can I track my order?
We ship via Royal Mail in most cases, you shouldn't need a tracking number. But if needed, contact support and we can supply the RM tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date. If you have any issues with tracking your order, feel free to reach out to our support team for assistance.
What if I have questions or need assistance with my order?
We're here to help! If you have any questions or need support regarding your order, our dedicated customer support team is available to assist you. You can reach out to us through our contact form. We strive to provide prompt and helpful responses to ensure your shopping experience with us is seamless.
Support FAQs
Shipping & Returns
Do you offer international shipping?
No, we currently do not offer international shipping. We only ship to the UK at present.
How long does shipping take?
Shipping times can vary depending on your location. Typically, domestic orders within the UK are delivered within 3-5 business days. Please note that these are estimated times and delays may occur due to unforeseen circumstances or delivery providers.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 28 days of the original purchase date. Please ensure that the product is unopened, unused, and in its original packaging for a successful return. Kindly refer to our Returns Policy on our website for detailed instructions on initiating a return.
How do I initiate a return?
Initiating a return is easy. Simply contact our customer support team with your order details and reason for return. Our team will guide you through the process and provide you with further instructions on returning the product. Please note that return shipping costs may be the responsibility of the customer, unless the return is due to an error on our part.
What if my order arrives damaged or there is an issue with the product?
We apologise for any inconvenience caused by a damaged or defective product. If you receive a damaged item or there is an issue with the product, please contact our customer support team immediately. We will gladly assist you in resolving the issue and arranging a replacement or refund as necessary.
Product FAQs
Product Info
What is Grout Rescue and how does it work?
Grout Rescue is a specialist grout colour and seal system designed to restore and protect existing grout lines. It recolours discoloured or stained grout, seals it against moisture and dirt, and leaves a uniform, fresh finish — without the need to re-grout or replace tiles.
Can anyone use Grout Rescue, or do I need a professional?
You don’t need to be a tradesperson to achieve professional results. Grout Rescue products are designed to be simple enough for homeowners to use, while still delivering the high-quality finish professionals expect. With the right preparation and a little care, most people can complete the job themselves.
What surfaces and areas can Grout Rescue be used on?
Grout Rescue Colour & Seal is designed for indoor grout on tiled floors and walls — perfect for kitchens, bathrooms and hallways.
Grout Rescue X is the outdoor version, formulated for patios, paving, and external tiled areas. Both products should be applied only to the grout or pointing lines, not the surrounding tiles or slabs.
How long does Grout Rescue last?
When applied correctly, Grout Rescue provides up to 15 years of protection against staining, mould, and mildew. The sealed finish makes grout easier to clean and keeps it looking fresher for longer.
Do I need to clean the grout before applying Grout Rescue?
Yes. For best results, it’s important that grout joints are clean and completely dry before application. We recommend using our Grout Rescue Pre-Treatment Cleaner which micro-etches the grout as well as removing dirt, grease, and residues so that the colour sealer bonds properly and delivers a smooth, even finish.
Will Grout Rescue change the texture or height of my grout?
No. Grout Rescue is a thin, liquid-applied sealer that soaks into the grout surface, restoring colour and protection without building up thickness. The grout’s texture remains natural, with a clean and consistent appearance.
Can I change my grout colour completely?
Yes! Whether you want to go lighter, darker, or choose a completely new shade, Grout Rescue allows you to transform your grout colour with a single application. With 10 interior and 5 exterior shades available, it’s easy to create the look you want.
Is Grout Rescue a grout paint?
Grout Rescue is often searched for as grout paint, but it is actually a professional grout colour sealer. Unlike surface paints, it penetrates porous grout, permanently recolouring it while sealing against moisture, stains and dirt. This makes it longer lasting and more durable than traditional grout paints.
Is Grout Rescue better than a grout pen?
Yes. While grout pens are convenient, they
typically sit on the surface and wear away quickly, especially in bathrooms and
kitchens. Grout Rescue works as a grout colourant and sealer, bonding
with the grout itself to provide a more consistent finish and longer-lasting
protection.
What is the difference between the three Grout Rescue versions?
All three versions use the same professional grout colour sealer. The difference is the application format:
- The 237ml bottle offers maximum flexibility and coverage.
- The 100ml brush head bottle is designed for easier, tidier application on smaller areas.
- The Applicator Kit includes specialist tools for faster, cleaner and more precise application on larger projects.
Which Grout Rescue format should I choose?
Choose based on the size of your project and how you prefer to apply:
- Small areas or touch-ups: 100ml Brush Head Bottle
- Medium to large areas with flexible application: 237ml Bottle
- Large areas, floors, or faster professional results: Applicator Kit
Can Grout Rescue be used in bathrooms and showers?
Yes. Grout Rescue is ideal for bathrooms, showers and kitchens, where grout is exposed to moisture and frequent cleaning. Once cured, it helps seal grout joints and reduce future staining and mould growth.
Can I use Grout Rescue on floor grout?
Yes. Grout Rescue is suitable for both wall and floor grout. For larger floor areas, the Applicator Kit is often preferred due to its speed and precision.
Does Grout Rescue replace the need for re-grouting?
In most cases, yes. Grout Rescue is a cost-effective alternative to re-grouting when existing grout is intact but discoloured or stained. It restores appearance and seals grout without the mess, cost or disruption of removal and replacement. If your grout is damaged and full of holes, it cannot be treated unless you undertake some remedial repairs first.
Is Grout Rescue suitable for DIY use?
Yes. All Grout Rescue formats are designed for DIY application, with no specialist tools or professional experience required. Proper cleaning and preparation are essential to achieve the best results.
Will Grout Rescue seal grout as well as change the colour?
Yes. Grout Rescue is a combined grout colourant and sealer, meaning it both recolours grout and helps protect it from moisture, dirt and staining in one application process.
How long does Grout Rescue last compared to grout paint or pens?
When applied correctly, Grout Rescue lasts significantly longer than grout paints or pens because it penetrates and seals the grout rather than sitting on the surface. This makes it more resistant to wear, moisture and regular cleaning.
How to Apply video
Grout Makeover
The Grout Rescue 100ml brush head bottle makes it easier than ever to apply the grout colour sealer to tile grout joints with smooth and tidy motion with long-lasting protection from mould and stains.
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Find out why Grout Rescue is so highly rated